Our affiliate compensation allows us to maintain an ad-free website and provide a free service to our readers. This can affect which services appear on our site and where we rank them. While we strive to keep our reviews as unbiased as possible, we do receive affiliate compensation through some of our links. Our mission is to help consumers make informed purchase decisions. Clarify all fees and contract details before signing a contract or finalizing your purchase. For the most accurate information, please ask your customer service representative. Pricing will vary based on various factors, including, but not limited to, the customer’s location, package chosen, added features and equipment, the purchaser’s credit score, etc. 3)ĭisclaimer: The information featured in this article is based on our best estimates of pricing, package details, contract stipulations, and service available at the time of writing. 1 Most users complain of slow, unhelpful phone support-a huge frustration when a software problem keeps you from paying employees on time.Īnd on the review site Trustpilot, QuickBooks Payroll scores only 1.2 out of 5, 2 which is lower than the industry standard. Although Intuit (QuickBooks’ parent company) has a A- rating with the Better Business Bureau (BBB), customers have logged more than 3,100 complaints. Then there’s the issue of customer service. In contrast, Gusto has an in-house team of insurance brokers: you only pay the insurance premiums with no additional fees for integration. Plus, QuickBooks Payroll outsources its health insurance options to a third party, which means you’ll pay an additional fee to work with a broker. And competitors like ADP, Paychex, and UZIO have better payroll-plus-HR packages with more comprehensive HR solutions than QuickBooks. But Gusto includes more varied perks, such as health savings accounts and life insurance options. Sure, it offers all the basics, like workers compensation insurance, health insurance management, and 401(k) plans. If you’re looking for comprehensive HR and employee-benefit features on top of basic payroll tasks, QuickBooks Payroll might not be the best fit.
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